Delivery & returns
Getting your order to you
Every order is picked, packed and checked by our own team in our Worle shop. Here's how delivery, collection and returns work, in plain English.
- 🚚 UK delivery from £2
- 📍 Free click & collect
- ↩️ 14-day returns
📦
Standard
2-4 working days · £2.95Evri or Royal Mail Tracked 48.
⚡
Express
1-2 working days · £4.95Evri Express or Royal Mail Tracked 24.
📍
Click & collect
FreeChoose Pickup at checkout. We'll email you when it's ready, usually within 24 hours.
🎈
Helium balloons
Collection onlyPick your collection day and time when you order. Flat (uninflated) balloons can be posted.
Greeting cards post from £2. Larger or heavier parcels cost £4.95-£7.95, and some products come with free delivery (it says so on the product). The exact price for your order is always shown at checkout before you pay. We deliver to UK addresses only.
What happens after you order
- You get an order confirmation email straight away. Can't see it? Check your junk folder.
- We pick and pack it in our shop within 1 working day, and double-check it before it's sealed.
- The courier collects it from the shop (Evri, Royal Mail or DPD).
- You get tracking by email or text, so you can follow it to your door.
Got a deadline, like a birthday? Message us before you order and we'll tell you the quickest way to get it.
Returns
🔄 Changed your mind?
No problem. Tell us within 14 days of receiving your order, then send it back within 14 days of telling us. Items need to be unused and in their original condition and packaging.
We'll refund the item and the standard delivery you paid, within 14 days of getting it back. Return postage is yours to pay, unless the item is faulty.
🔧 Something wrong?
If an item arrives faulty, damaged or not as described, tell us as soon as you can, ideally with a photo. We'll put it right with a replacement, a repair or a refund, and we'll cover the return postage.
Your rights under the Consumer Rights Act 2015 are always protected.
Things we can't take back (unless they're faulty)
- Sweets, pick 'n' mix, chocolate and other food, as they go out of date.
- Helium-filled balloons, as they're inflated to order. See our balloon guarantee instead.
- Personalised or made-to-order items.
- Sealed items that have been opened for health or hygiene reasons.
- Gift cards.
⚡ Pokémon & trading cards
- Sealed packs, boxes, tins and collections can come back within 14 days, still sealed.
- Opened products: the cards inside are random, so opening one goes beyond checking it. If it comes back opened, the law lets us reduce your refund by the lost value, which for an opened pack is usually the full price.
- No returns or swaps because of the cards pulled.
- Damaged on arrival? Send us photos of the parcel and product, ideally within 48 hours.
✉️ How to send something back
- Let us know first: WhatsApp 07365 001155 or info@sweetsnthings.co.uk, with your order number.
- Pack it up safely with a note of your name and order number.
- Post it to the address here, or bring it into the shop.
We recommend a tracked service: we can't refund parcels that don't reach us.
Returns address
ReturnsSweets 'n' Things
The Maltings, Worle
Weston-super-Mare
BS22 6JB
Still got a question?
We're a family-run shop and real people answer. Message, call or pop in.
Helium balloons: care & our guarantee
Every helium balloon is filled in our Worle shop with pure, undiluted helium from an official UK helium supplier, and every balloon is checked when it's inflated. We use pure helium because it's the premium way to fill balloons and it's why ours float for so long.
We don't make the balloons. They come from different manufacturers, and how long a balloon floats depends on the brand, the size and the temperature. Some last for months, some for days, so we can't promise exactly how long any one balloon will float. What we can promise is that if a balloon is faulty, we'll put it right.
How long will my balloon float?
- Foil balloons often float for days or weeks, sometimes months. After about 48 hours it's normal for a foil balloon to soften and look a little less plump while still floating. That's helium slowly escaping through the foil, and it isn't a fault.
- Latex balloons usually float for 8-12 hours. With Hi-Float added they normally last around 24 hours. We don't guarantee latex balloons beyond these times.
Top tip: make a soft foil balloon look brand new
Pop a drinking straw into the valve at the neck of the balloon and gently blow in a little air. Because we fill with pure helium, the balloon will look plump again and still float. You can do this again and again.
If something goes wrong
- Contact us as soon as you can with a photo of the balloon, your name and your order number or receipt: WhatsApp 07365 001155 or email info@sweetsnthings.co.uk.
- Foil balloons: report a fault within 24 hours of collection. If the balloon is faulty from the manufacturer and hasn't lasted 24 hours, we'll replace it.
- Latex balloons: report a fault within the balloon's float time (8-12 hours, or 24 hours with Hi-Float).
- After these times, a balloon gradually losing its float is normal and isn't a fault.
- Whatever's happened, we'll always do our best to help. Often a quick tip is all it takes.
- Balloons not bought from us but inflated by us are filled without a guarantee.
Looking after your balloons
- Keep balloons out of direct sunshine and hot cars, and away from heaters. Heat makes helium expand and can pop a balloon.
- Cold makes helium shrink, so balloons can droop outside on a chilly day and perk up again indoors.
- Keep them away from sharp edges, rough or textured ceilings and pets' claws.
- Always pop and bin burst latex balloons where small children can't reach them.
This guarantee doesn't affect your statutory rights.